Refunds & Disputes

1. The default rule

Auction sales on Datchit are final, with two exceptions that always qualify for a refund:

• Item not received — your order was paid but the item never arrived.
• Significantly not as described — the item you received is materially different from the listing (wrong item, undisclosed damage, counterfeit).

Buyer's remorse and price changes after purchase do not qualify.

2. Seller-offered returns

Sellers may voluntarily accept returns beyond the default rule — for example, a return window stated in the listing description or agreed in the listing's Q&A. When a seller advertises return terms, they must honor them.

3. How to request a refund

The fastest first step is the Report a problem button on the order in your My orders page — it routes a report on either situation above straight to our team. You can also email quadjetfan@gmail.com within 30 days of payment with your order reference and what went wrong, including evidence where possible (photos of what arrived, tracking information). We review requests, may loop in the seller, and when a request is warranted we refund to your original payment method through Stripe or PayPal — typically within 5–10 business days of approval.

4. Chargebacks and payment disputes

If something went wrong, contact us first — most problems are fastest to fix directly. You always retain the right to dispute a charge with your card issuer or PayPal. When a chargeback or dispute is opened, we cooperate with the processor's investigation and provide transaction records. Abusive chargebacks (disputing an order you received and that matched its listing) may lead to account suspension.

5. Datchit's role

Datchit is a venue and mediates disputes between buyers and sellers in good faith; we are not an escrow or insurance service. During the beta, Datchit collects the buyer's payment and remits seller proceeds manually, which is how refunds under this policy can be issued directly.

6. Contact

Refund and dispute questions: quadjetfan@gmail.com. See also the Terms of Service and Privacy Policy.